Check out our press release from Dec. 19, 2019! – Personalized Speech Company, Speechmorphing, to Showcase its Human-like Natural Language Speech Synthesis at Voice@CES 2020 ...
Check out our press release from Dec. 19, 2019! – Personalized Speech Company, Speechmorphing, to Showcase its Human-like Natural Language Speech Synthesis at Voice@CES 2020 ...
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As part of the digital transformation of customer experience, we’re embracing conversational artificial intelligence (AI) and digital voice. After all, voice is the most efficient and natural form of human-machine interaction. According to UK-based Juniper Research, 8 billion digital voice assistants will be in use by 2023. And Gartner has predicted that soon we’ll speak ...
A moment can be defined as a brief period of time that carries significance. Moments bring people together to share interests, find common value and work together. And the motto at Xperience19 earlier this month in Denver was, “Make Every Moment Count.” Xperience19 brought together Genesys customers, employees and partners from across the globe for ...
Toronto is at odds with the Bay Area — and I’m not just talking about the Toronto Raptors vs. the Golden State Warriors in the NBA Finals 2019. “In the past year, there were more new tech jobs added in the Toronto region than New York City and the San Francisco Bay Area combined,” according ...
With Apple’s Siri, Google’s Now, and Amazon’s Alexa already being a big hit among users, what speech synthesis and voice technology, in general, can achieve in the future is limitless. Speech synthesis—the computer-generated simulation of human speech—has been applicable at the enterprise level for quite a long time now, and forms the basis of computational ...
Self-service is often the front door that customers go through when they want to engage with your business. But how those customers self-serve is changing rapidly, as artificial intelligence (AI) gets them to their answers faster and machine learning continually improves those answers. And while voice may no longer be the primary interaction channel, it’s still essential ...
Learn how to create a customer voice persona that reflects and strengthens your brand. Then, use it in the most natural dialogs for conversational customer care, digital assistants and virtual agents, or an enhanced IVR experience. This webinar shows how – with just a few minutes of audio material and a few days of production ...
Artificial intelligence (AI) is transforming customer experience. Using Natural Language Processing (NLP), computers understand consumers’ needs and intentions, read their emotional and linguistic cues, and create personalized responses. Intent is an important word in the world of AI. It’s defined as users’ intention based on their inbound inquiries via text or voice. And being able to accurately ...
One of the top customer experience digital transformation strategies is self-service IVR personalization. Thanks to advances in artificial intelligence (AI), machine learning, natural language understanding and speech recognition, we can quickly and more correctly understand a caller’s needs and intent—and apply personalization to our responses. With the increased use of self-service and the adoption of ...