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Deciding on your voice strategy for conversational customer care? Designing a digital assistant that reflects your brand? Come visit us at an industry or a partner event we are sponsoring. Read the latest news and articles about us.

March 30 – April 2, 2020: enterprise CONNECT 2020  – Orlando, FL

March 30 – April 2, 2020: enterprise CONNECT 2020 – Orlando, FL

One event provides you with the in-depth, objective, vendor-neutral expertise you need: Enterprise ...

Feb. 10-11, 2020: AVIOS Conversational Interaction 2020 – San Jose, CA

Feb. 10-11, 2020: AVIOS Conversational Interaction 2020 – San Jose, CA

The CI Conference delivers top speakers with content you need to know. ...

Jan. 8, 2020 – Voice@CES2020

Jan. 8, 2020 – Voice@CES2020

CES is the world’s gathering place for all those who thrive on the business of consumer technologie ...

Making Voice Your Biggest Brand Opportunity

Making Voice Your Biggest Brand Opportunity

As part of the digital transformation of customer experience, we’re embracing conversational artificial intelligence (AI) and digital voice. After all, voice is the most efficient and natural form of human-machine interaction. According to UK-based Juniper Research, 8 billion digital voice assistants will be in use by 2023. And Gartner has predicted that soon we’ll speak ...

The Most Xtraordinary Moments with AppFoundry at Xperience19

The Most Xtraordinary Moments with AppFoundry at Xperience19

A moment can be defined as a brief period of time that carries significance. Moments bring people together to share interests, find common value and work together. And the motto at Xperience19 earlier this month in Denver was, “Make Every Moment Count.” Xperience19 brought together Genesys customers, employees and partners from across the globe for ...

The Do’s and Dont’s of AI From the Toronto Tech Summit

The Do’s and Dont’s of AI From the Toronto Tech Summit

Toronto is at odds with the Bay Area — and I’m not just talking about the Toronto Raptors vs. the Golden State Warriors in the NBA Finals 2019. “In the past year, there were more new tech jobs added in the Toronto region than New York City and the San Francisco Bay Area combined,” according ...

Speechmorphing: Enhancing Customer Engagement with Natural, Expressive Voices

Speechmorphing: Enhancing Customer Engagement with Natural, Expressive Voices

With Apple’s Siri, Google’s Now, and Amazon’s Alexa already being a big hit among users, what speech synthesis and voice technology, in general, can achieve in the future is limitless. Speech synthesis—the computer-generated simulation of human speech—has been applicable at the enterprise level for quite a long time now, and forms the basis of computational ...

Conversational IVR for Intuitive Customer Self-Service

Conversational IVR for Intuitive Customer Self-Service

Self-service is often the front door that customers go through when they want to engage with your business. But how those customers self-serve is changing rapidly, as artificial intelligence (AI) gets them to their answers faster and machine learning continually improves those answers. And while voice may no longer be the primary interaction channel, it’s still essential ...

Custom Design The Voice of Your Digital Assistant or Conversational IVR

Custom Design The Voice of Your Digital Assistant or Conversational IVR

Learn how to create a customer voice persona that reflects and strengthens your brand. Then, use it in the most natural dialogs for conversational customer care, digital assistants and virtual agents, or an enhanced IVR experience. This webinar shows how – with just a few minutes of audio material and a few days of production ...

Ensure Your Virtual Agents Speak With Clear Intentions

Ensure Your Virtual Agents Speak With Clear Intentions

Artificial intelligence (AI) is transforming customer experience. Using Natural Language Processing (NLP), computers understand consumers’ needs and intentions, read their emotional and linguistic cues, and create personalized responses. Intent is an important word in the world of AI. It’s defined as users’ intention based on their inbound inquiries via text or voice. And being able to accurately ...

Adding Voice Personalization to Self-Service IVR

Adding Voice Personalization to Self-Service IVR

One of the top customer experience digital transformation strategies is self-service IVR personalization. Thanks to advances in artificial intelligence (AI), machine learning, natural language understanding and speech recognition, we can quickly and more correctly understand a caller’s needs and intent—and apply personalization to our responses. With the increased use of self-service and the adoption of ...